Terms & Conditions

Last Updated: April 2026

This Terms of Service Agreement (“Agreement”) is entered into between Intraloom Systems LLC, also referred to as “Company,” “Agency,” “we,” “us,” or “our,” and the business entity or individual engaging our services (“Client,” “you,” or “your”).

By proceeding with onboarding, submitting payment, or using our services, you confirm that you have read, understood, and agree to be bound by these Terms in full.

1. Services Provided

We provide digital infrastructure and marketing systems for local service businesses, including but not limited to:

Website design and development

CRM setup and management

Missed call text-back automation

Lead nurture automation (SMS & email)

Google Business Profile optimization

Automated review generation systems

Reporting and performance tracking

All services are delivered through third-party platforms, including GoHighLevel.

Scope of services is defined by the package selected at onboarding. Any services not explicitly listed are outside scope and may require additional fees.

2. Fees, Billing & Auto-Renewal

Services are billed monthly unless otherwise agreed

A one-time setup fee is required before work begins

All subscriptions auto-renew monthly

Payments are processed via Stripe

By subscribing, you authorize recurring billing. We reserve the right to update pricing with 30 days written notice.

3. No Contracts — Month-to-Month

No long-term contracts

Cancel anytime with written notice

Cancellation takes effect next billing cycle

No prorated refunds

4. No Refund Policy

All payments are final and non-refundable, including:

Subscription fees

Setup fees

Usage-based charges

Due to the immediate nature of service delivery, all sales are final once work begins.

5. 30-Day Satisfaction Guarantee

If you are not satisfied within the first 30 days:

We will continue revisions at no additional cost

Applies to setup quality only

Does NOT guarantee business outcomes

6. No Guarantee of Results

We do not guarantee:

Leads

Revenue

Rankings

Conversion rates

Performance depends on factors outside our control, including your operations, market conditions, and follow-up.

7. Platform & Third-Party Dependency

All systems are built on third-party platforms. We are not liable for:

Platform outages

Data loss

Feature changes

Pricing changes from providers

8. Data & Asset Ownership

Client owns:

Contacts and customer data

Business information

Company retains ownership of:

Systems

Automations

Workflows

Templates

9. Website & System Buyout Clause

Clients may request full ownership of their website and system.

Buyout fee: $1,000 (flat)

Includes transfer of website assets and core setup

Does not include proprietary templates or internal systems

Transfer is completed within 14 business days after payment.

10. Client Responsibilities

You agree to:

Provide accurate information

Respond within reasonable timeframes

Supply content when required

Ensure legal compliance of your business

Delays caused by the Client do not qualify for refunds or credits.

11. Usage-Based Charges

Additional costs may apply:

Phone Numbers: $1.15–$2.15/month

SMS: $0.0079/segment

MMS: $0.01–$0.02 inbound / $0.02 outbound

Calls: $0.0085–$0.0220 inbound / $0.0180 outbound

Accounts may require wallet top-ups.

12. SMS Messaging (A2P 10DLC Compliance)

By opting in, you consent to receive:

Alerts

Notifications

Marketing messages

Service updates

Message frequency varies

Standard message/data rates may apply

Opt-out anytime by replying STOP
Reply HELP for assistance

We do NOT sell or share SMS opt-in data.

13. Referral Program

How It Works

Refer a roofing business

They sign up and pay

You receive one free month

Reward Structure

1 referral = 1 month free

2 referrals = 2 months free

5 referrals = 5 months free

No cap on rewards

Referral Terms

Must be a new client not already in contact

Must complete onboarding and payment

Credits applied to next invoice

Non-transferable and not redeemable for cash

Must be an active client to receive rewards

We reserve the right to modify the program with 30 days notice.

14. Payment Failures

If payment fails:

We may retry charges

Services may be suspended within 48 hours

Access resumes after payment

15. Chargebacks

You agree not to initiate chargebacks for valid services.

We reserve the right to:

Provide proof of delivery

Recover unpaid balances

Pursue legal action

16. Limitation of Liability

Our total liability is limited to the amount paid in the last 30 days.

We are not liable for:

Lost revenue

Business interruption

Indirect damages

17. Indemnification

You agree to indemnify and hold harmless the Company from:

Legal claims

Damages

Losses

Resulting from your use of services or violation of laws.

18. Confidentiality

Both parties agree to keep proprietary information confidential.

We may use your business for case studies unless you opt out.

19. California Compliance (CCPA/CPRA)

California residents have the right to:

Request access to data

Request deletion

Request disclosure of data usage

Contact: [email protected]

20. Governing Law

This Agreement is governed by the laws of the State of California.

Disputes will be resolved via binding arbitration.

21. Amendments

We may update these Terms at any time.

Continued use of services constitutes acceptance.

22. Contact Information

Intraloom Systems LLC
Email: [email protected]

CLIENT ACKNOWLEDGEMENT

By using our services, you acknowledge that you have read, understood, and agreed to these Terms.